Agreement for the provision of educational services, access to online courses and services of the Savia massage studio.
1.1. This public offer (hereinafter — the “Offer”) is the official proposal of sole proprietor (FOP) Ivan Serhiiovych Savchenko, operating under the “Savia” trademark (hereinafter — the “Contractor”), to conclude a services agreement (hereinafter — the “Agreement”) on the terms set out below with any individual with full legal capacity, as well as with a legal entity or a sole proprietor (hereinafter — the “Customer”).
1.2. The Offer is published on the website savia-massage.com (hereinafter — the “Website”) and is a public contract within the meaning of Articles 633 and 641 of the Civil Code of Ukraine. The Agreement is concluded in electronic form in accordance with the Law of Ukraine “On Electronic Commerce” and is equivalent in legal force to an agreement concluded in writing.
1.3. Acceptance of the Offer, i.e. full and unconditional acceptance of its terms, is payment for a Service — in full or by the first instalment under PrivatBank “Pay in Parts” — and, for the free trial class, signing up for it. From the moment of acceptance, the Agreement is deemed concluded (Part 2 of Article 642 of the Civil Code of Ukraine).
1.4. The programmes, duration, formats, schedule and prices of the Services are stated on the relevant pages of the Website, form an integral part of the Agreement and may be clarified by the Contractor’s manager before payment.
1.5. By accepting the Offer, the Customer confirms that they have read the Offer and the Privacy Policy, understand their content and agree to them.
Services — educational services in massage and related techniques (in-person courses, one-to-one training, trial class), access to online courses, massage studio services and gift certificates.
In-person course — training under a programme published on the Website, in a group or one-to-one, at the Contractor’s address.
Online course — recorded video lessons and materials to which access is provided via a learning platform in Telegram or another service specified on the course page.
Trial class — a free introductory class that does not oblige the Customer to buy a course.
Certificate of Completion — the Contractor’s document confirming completion of a course.
Gift certificate — a personalised document confirming prepayment for Services in the amount of its face value.
Request — the Customer’s enquiry submitted via the form on the Website, by phone or in a messenger.
3.1. The Contractor undertakes to provide the Customer with the Services the Customer has chosen, and the Customer undertakes to pay for them and to comply with the terms of the Agreement.
3.2. Training with the Contractor is non-formal education within the meaning of the Law of Ukraine “On Education”. The Contractor does not issue state-recognised education documents.
4.1. In-person courses, one-to-one training, studio services and gift certificates are ordered by submitting a Request. The Contractor’s manager confirms the date, format and price, after which the Customer makes the payment.
4.2. The Customer pays for online courses independently using the “Buy” button on the course page; payment is made on the payment service’s page.
4.3. By submitting a Request, the Customer agrees that the Contractor will contact them using the contact details provided.
5.1. The prices of the Services are stated on the Website in hryvnias (UAH). The price is fixed at the time of payment; subsequent changes to prices on the Website do not affect Services already paid for.
5.2. Online courses are paid for via the WayForPay or Zenedu payment services by bank card, Apple Pay or Google Pay. In-person courses, studio services and gift certificates are paid for by a method agreed with the manager, including via PrivatBank “Pay in Parts” instalments. The terms of the instalment plan are set by the bank.
5.3. The Contractor’s graduates receive a 50% discount on retaking any in-person course. Other discounts and promotions apply on the terms published on the Website.
5.4. At the Customer’s request, the Contractor provides a document confirming the payment.
6.1. Classes are held at 41 Sviatoslava Karavanskoho St, Odesa, according to the schedule published on the Website or agreed with the manager. A group usually consists of 10–12 people.
6.2. The instructor may change the order of topics depending on the group’s level without reducing the overall scope of the programme.
6.3. The Customer may attend a missed class free of charge with another group, subject to availability, or at a time agreed with the manager.
6.4. If a class is rescheduled at the Contractor’s initiative, the Customer is notified in advance and offered another date.
6.5. Practice takes place in pairs and on models. Before the training begins, the Customer informs the instructor of any health condition that may be a contraindication to massage and bears responsibility for the consequences of concealing such information.
6.6. A messenger chat is created for the group and serves as the main channel of communication during the training. Course materials (videos, manuals, access to Google Drive) are provided for personal use.
6.7. Upon completion of the programme and the final assessment of knowledge, the Customer receives a Certificate of Completion listing the topics and the number of academic hours. The language of the Certificate of Completion is stated on the course page.
7.1. Access is granted after the payment is received, for the period stated on the course page, and may be extended at the Customer’s request.
7.2. Access is personal: transferring it to third parties and copying or distributing the materials are prohibited.
7.3. The training requires a smartphone or a computer with internet access and the Telegram app. The Contractor is not responsible for disruptions in the operation of third-party services but assists in restoring access.
7.4. The language of the video lessons is stated on the course page.
8.1. Studio services are provided by prior appointment. Working hours and the prices of treatments are stated on the Website.
8.2. Before a treatment, the massage therapist checks the Customer’s state of health and has the right to refuse the treatment if there are contraindications.
8.3. The Customer gives advance notice of cancelling or rescheduling an appointment.
8.4. Massage at the studio is not medical care and does not replace a consultation with a doctor.
9.1. A certificate is personalised, issued for the amount of its face value and valid for 1 year from the date of issue.
9.2. A certificate may be used to pay for studio treatments or training at the school. If the price of the chosen Service exceeds the face value, the difference is paid additionally.
9.3. A certificate cannot be exchanged for cash. Upon expiry of its validity period, the certificate is deemed used.
9.4. The purchaser may withdraw from the certificate and have the amount paid refunded before the certificate is first used.
10.1. For an in-person course, the Customer is refunded: 100% of the amount paid if the Customer withdraws no later than 7 days before the start of the course; 80% if the Customer withdraws less than 7 days before the start of the course; 50% if the Customer attended only the first class and declined further training. In other cases, the refund is made less the cost of the Services actually provided.
10.2. For an online course, the Customer may receive a refund of the full price within 14 days of the payment date if the course did not suit them.
10.3. For Services paid for at a discount, the refund is calculated on the amount actually paid.
10.4. If the payment was made via PrivatBank “Pay in Parts” instalments, the refund is made through the bank in accordance with its rules.
10.5. To obtain a refund, the Customer sends a request to the Contractor’s email address. Funds are returned by the same method that was used for payment, within 14 days from the date the request is received.
11.1. The Contractor undertakes to provide the Services properly and in full, to provide an equipped workplace and materials for practice, and to keep the Customer’s personal data confidential.
11.2. The Contractor has the right to change the schedule with prior notice to the Customer, to involve assistants in the training, and to refuse training or a treatment to a person who is intoxicated, shows signs of an acute illness, behaves aggressively or disrupts the classes.
11.3. The Customer undertakes to pay for the Services in a timely manner, to comply with the studio rules and with safety and hygiene rules, not to distribute course materials, and to use the knowledge acquired responsibly and within the limits of their qualifications.
11.4. The Customer has the right to receive information about the Services, to attend a missed class free of charge under the terms of clause 6.3, and to withdraw from the Agreement under the terms of section 10.
12.1. Course programmes, videos, manuals and other course materials are objects of the Contractor’s copyright. They may be used outside personal study only with the Contractor’s written consent.
12.2. With the instructor’s consent, the Customer may film techniques on their own device for personal review. Publishing such recordings is prohibited.
12.3. The Contractor may take photos and videos of classes for its own pages. A Customer who does not wish to appear on camera informs the instructor — their image is not published.
13.1. The parties are liable for non-performance or improper performance of the Agreement in accordance with the laws of Ukraine.
13.2. The Contractor does not guarantee employment or any particular level of income: the result depends on the Customer’s practice, diligence and other circumstances.
13.3. The Contractor is not liable for harm caused by the Customer to third parties as a result of applying the knowledge acquired, nor for the consequences of the Customer concealing contraindications.
14.1. The parties are released from liability for failure to perform their obligations due to force majeure circumstances, in particular martial law, hostilities, air raid alerts, prolonged power outages and decisions of public authorities.
14.2. During an air raid alert, the class or treatment is suspended and participants act in accordance with safety rules. The unused time is moved to another date or compensated with an additional class.
14.3. If force majeure circumstances last more than 30 days, the parties agree on rescheduling, holding the classes online or a refund for the Services not provided.
15.1. By accepting the Offer, the Customer consents to the processing of their personal data (name, phone number, email address, payment details) for the performance of the Agreement in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy published on the Website.
16.1. Complaints regarding the Services are accepted by email at massage.savia@gmail.com or by phone at +38 (095) 041 64 23. Review period — up to 30 days from the date of receipt.
16.2. Disputes are resolved through negotiation and, failing agreement, in court in accordance with the laws of Ukraine. A Customer who is an individual enjoys all the rights of a consumer under the Law of Ukraine “On Consumer Rights Protection”.
17.1. The Agreement remains in force until the parties have fully performed their obligations.
17.2. The Contractor may amend the Offer by publishing a new version on the Website. The new version applies to agreements concluded after its publication.
Sole proprietor (FOP) Ivan Serhiiovych Savchenko
EDRPOU (RNOKPP) code: 3460607437
Place of service provision: 41 Sviatoslava Karavanskoho St, Odesa, 65045
Phone: +38 (095) 041 64 23
Email: massage.savia@gmail.com
Website: savia-massage.com
Version dated 25 October 2026. This English text is a translation provided for convenience; in case of any discrepancy, the Ukrainian version prevails.