What personal data we collect, why, whom we share it with, and how you can manage it.
1.1. This Privacy Policy (hereinafter — the “Policy”) sets out what personal data is collected and how it is processed by sole proprietor (FOP) Ivan Serhiiovych Savchenko, operating under the “Savia” trademark (hereinafter — the “Controller”, “we”), when the website savia-massage.com (hereinafter — the “Website”) is used and when educational services and massage studio services are provided.
1.2. Personal data is processed in accordance with the Constitution of Ukraine, the Law of Ukraine “On Personal Data Protection”, the Law of Ukraine “On Electronic Commerce” and other legislative acts.
1.3. By using the Website, submitting a request or paying for services, you confirm that you have read this Policy.
Sole proprietor (FOP) Ivan Serhiiovych Savchenko, EDRPOU (RNOKPP) code 3460607437, place of service provision: 41 Sviatoslava Karavanskoho St, Odesa, 65045. Email for enquiries regarding personal data: massage.savia@gmail.com, phone: +38 (095) 041 64 23.
3.1. Data you provide yourself: name, phone number, email address, messenger username, the course, treatment, date and time you have chosen, the text of your message, and, for students, also the surname for the certificate of completion and the gift certificate.
3.2. Data generated in the course of training and service: history of requests and appointments, class attendance, final assessment results, the number of the certificate of completion issued, and correspondence in the group chat.
3.3. Information about your state of health that you provide before a treatment or practice (for example, contraindications). We use it solely to provide the service safely and do not transfer it to third parties.
3.4. Data collected automatically: the page from which a request was sent, advertising campaign tags (UTM), device and browser type, anonymised visit statistics and cookies (section 9).
3.5. Payment card data is processed by the WayForPay and Zenedu payment services. The Website and the Controller neither receive nor store it.
3.6. Photo and video images from classes — in accordance with section 10.
4.1. To contact you regarding your request, sign you up for a trial class, course or treatment, confirm the date and remind you of it.
4.2. To conclude and perform the agreement (public offer): to provide training, grant access to an online course, issue a certificate of completion or a gift certificate, and make refunds.
4.3. To provide the service safely, taking contraindications into account.
4.4. To respond to enquiries and complaints.
4.5. To analyse the performance of the Website and advertising in anonymised form and to improve the service.
4.6. With your separate consent — to send news about new dates, courses and promotions. You may unsubscribe from the mailing at any time.
We process personal data on the grounds set out in Article 11 of the Law of Ukraine “On Personal Data Protection”: your consent, which you give by ticking the relevant box in the form; the conclusion and performance of an agreement to which you are a party; the performance of obligations established by law; and the legitimate interest of the Controller — ensuring the safety and proper quality of the services.
6.1. We do not sell personal data and do not transfer it to third parties for their advertising purposes.
6.2. To operate the Website and provide the services, data may be processed by services used by the Controller, acting as processors: Wix (Website hosting, request forms, contact database), Google (email, calendar, spreadsheets, Google Analytics and Google Tag Manager), Meta (Facebook and Instagram pixels), Microsoft Clarity (anonymised analytics), Telegram (group chats, learning platform, notifications to managers), WayForPay and Zenedu (payment and access to online courses), YouTube (embedded videos), PrivatBank (“Pay in Parts”). Each service processes data in accordance with its own privacy policy.
6.3. Some of these services store data on servers outside Ukraine. Such transfer is carried out in accordance with Article 29 of the Law of Ukraine “On Personal Data Protection” — with your consent or for the performance of an agreement with you.
6.4. Data may be provided to public authorities only in the cases and in the manner prescribed by law.
7.1. Data from requests that did not result in the conclusion of an agreement is retained for up to 3 years from the date of the last contact.
7.2. Data of students and clients is retained for the term of the agreement and for 3 years after its performance — to confirm certificates of completion issued, to review complaints and to comply with legal requirements.
7.3. Upon expiry of these periods, the data is deleted or anonymised.
We take organisational and technical measures to protect personal data against unauthorised access, alteration, disclosure or destruction: only employees who need access for their work have access to the data; service accounts are protected by passwords and two-factor authentication; data from the Website’s forms is transmitted over a secure connection (HTTPS).
9.1. The Website uses cookies necessary for forms and pages to work, as well as analytics and advertising cookies to understand which pages and advertising campaigns are effective.
9.2. You can block or delete cookies in your browser settings. The main functions of the Website will continue to work.
We may take photos and videos during classes for the school’s social media pages and the Website. We publish an image of an identifiable person only with their consent. If you do not wish to appear on camera, tell the instructor; if an image has already been published, write to us and we will remove it.
11.1. In accordance with Article 8 of the Law of Ukraine “On Personal Data Protection”, you have the right to: know which of your data is processed, by whom and for what purpose; access your data; demand the correction or deletion of inaccurate or unlawfully processed data; withdraw your consent to processing; object to processing; unsubscribe from mailings; know about the transfer of data to third parties; and lodge a complaint with the Ukrainian Parliament Commissioner for Human Rights or with a court.
11.2. To exercise your rights, write to massage.savia@gmail.com or call us. We will reply no later than 30 calendar days from the date we receive your request.
11.3. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal or processing necessary for the performance of an agreement already concluded.
The Website’s services are intended for adults. Persons under 18 years of age submit requests and study with the consent of their parents or other legal representatives.
We may update this Policy. A new version takes effect from the moment it is published on this page; the date of the current version is stated below.
Version dated 25 October 2026. This English text is a translation provided for convenience; in case of any discrepancy, the Ukrainian version prevails.